Privacy Policy
Effective date: 26 October 2026
Last updated: 26 October 2026
This Privacy Policy explains how JokaVipRoom (“we”, “us”, “our”) collects, uses, stores, discloses, and protects your personal information when you visit or use our website, products, services, and related communications (collectively, the “Services”).
This Privacy Policy is intended for users in Australia and is designed to reflect the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles. A privacy policy must identify the organisation’s contact details, describe the kinds of personal information collected and held, how it is collected, stored, used, and disclosed, and how an individual may access and correct their information or make a complaint. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who we are
JokaVipRoom is an online gaming and casino-branded website operated for users who access the Services from Australia and other supported jurisdictions, subject to applicable laws and restrictions. The Australian Communications and Media Authority (ACMA) states that the Interactive Gambling Act 2001 makes it illegal for gambling providers to offer some online services to people in Australia, including online casinos, and that online gambling rules are actively enforced in Australia. ([acma.gov.au](https://www.acma.gov.au/interactivegambling?utm_source=openai))
Data controller / operator: JokaVipRoom
Registered address: [Insert your real registered business address]
Email: privacy@jokaviproom.com
Support contact: support@jokaviproom.com
Phone: [Insert your real Australian contact number]
Privacy contact person: Privacy Officer
Important: Replace the placeholders above with your real legal entity name, registered business address, and working contact details before publishing this policy. Australian privacy law expects accurate contact details in the policy. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))
2. Scope of this Privacy Policy
This Privacy Policy applies to personal information we collect through:
- our website and mobile website;
- registration and account creation;
- identity and age verification;
- deposits, withdrawals, payment processing, and fraud checks;
- customer support and live chat;
- promotions, bonuses, and marketing communications;
- cookies, pixels, and similar technologies;
- your interactions with us by email, phone, or other communication channels.
3. Personal information we collect
The kinds of personal information we collect may include:
- full name;
- date of birth;
- residential address;
- email address;
- telephone number;
- username and password;
- account details and profile information;
- identification documents, such as passport, driver licence, or national ID where permitted;
- proof of address documents;
- payment information, such as card details, wallet identifiers, banking details, transaction history, and billing information;
- device information, IP address, browser type, operating system, and login data;
- usage data, game activity, session data, and preferences;
- communication records and support correspondence;
- marketing preferences;
- self-exclusion or responsible gambling-related information where applicable;
- any other information you voluntarily provide to us.
In some cases, we may collect sensitive information or information that could be treated as sensitive under applicable law, such as information related to responsible gambling, verification, or fraud prevention, where necessary and permitted by law.
4. How we collect personal information
We may collect personal information in the following ways:
- directly from you when you register, verify your identity, make a deposit or withdrawal, or contact support;
- automatically through our website, cookies, analytics tools, and server logs;
- from payment processors, banking partners, identity verification providers, fraud prevention providers, and technical service providers;
- from affiliates, advertising partners, and referral sources, where permitted;
- from publicly available sources or government-related databases, where lawful and necessary;
- from regulatory or law enforcement bodies where required or authorised by law.
5. Why we collect, use, and disclose personal information
We collect, use, and disclose personal information for the following purposes:
- to create and manage your account;
- to verify your identity and age;
- to confirm eligibility to use the Services;
- to process deposits, withdrawals, refunds, and chargebacks;
- to detect, prevent, and investigate fraud, money laundering, bonus abuse, and other prohibited activity;
- to provide customer support and respond to enquiries;
- to operate, maintain, improve, and secure the Services;
- to personalise your experience and remember preferences;
- to send service messages, account notices, and security alerts;
- to send marketing communications where permitted and where you have not opted out;
- to comply with legal obligations, licensing obligations, tax obligations, and recordkeeping obligations;
- to manage disputes, complaints, and investigations;
- to meet responsible gambling, harm minimisation, and self-exclusion obligations where applicable;
- to enforce our Terms and Conditions and protect our rights, users, and business.
The OAIC notes that APP privacy policies should clearly describe the purposes for collection, use, and disclosure, and that complaint handling and access/correction processes should be explained in plain language. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))
6. Legal bases and permitted uses
Where Australian law applies, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We may collect, use, or disclose personal information where:
- it is reasonably necessary for our functions or activities;
- you have consented;
- we are required or authorised by law;
- it is necessary to prevent fraud, security incidents, or unlawful activity;
- it is otherwise permitted by the Privacy Act or another applicable law.
7. Cookies and similar technologies
We use cookies, pixels, SDKs, web beacons, and similar technologies to:
- keep you signed in;
- remember your preferences;
- analyse traffic and usage patterns;
- measure the effectiveness of advertising and promotions;
- improve performance, security, and user experience.
You can manage cookies through your browser settings. Disabling cookies may affect the functionality of the Services.
8. Disclosure of personal information
We may disclose personal information to:
- our affiliates, parent company, and subsidiaries;
- payment service providers and acquiring banks;
- identity verification and fraud prevention providers;
- technology, hosting, cloud, analytics, and security service providers;
- customer support and communications providers;
- marketing and advertising partners, where permitted;
- auditors, consultants, legal advisers, and professional advisers;
- regulators, government authorities, courts, and law enforcement agencies;
- any other third party where required or authorised by law, or where you have consented.
9. Overseas disclosure
Some of our service providers, affiliates, or systems may be located outside Australia. This means your personal information may be disclosed to recipients in countries other than Australia and may be stored or processed overseas.
When we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with applicable privacy obligations. The OAIC guidance notes that APP privacy policies should describe overseas disclosure practices and, where relevant, identify the countries where information is likely to be disclosed. ([oaic.gov.au](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines?utm_source=openai))
Countries where personal information may be processed may include, depending on the service in use: Australia, the United States, the United Kingdom, the European Union, Singapore, and other jurisdictions where our service providers operate.
10. Data retention
We keep personal information only for as long as reasonably necessary to:
- provide the Services;
- meet legal, regulatory, tax, accounting, and audit requirements;
- resolve disputes and enforce our agreements;
- detect and prevent fraud, abuse, and security incidents.
When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it, unless retention is required by law.
11. Security of personal information
We use reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These safeguards may include:
- encryption in transit and at rest where appropriate;
- access controls and authentication;
- role-based permissions;
- monitoring and logging;
- staff confidentiality obligations;
- security assessments and vulnerability management;
- backup and disaster recovery procedures.
No system is completely secure. We cannot guarantee absolute security, but we work to maintain a level of protection appropriate to the risks involved.
12. Your rights in relation to personal information
Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate, incomplete, or outdated information;
- request details about how we use or disclose your information;
- withdraw consent where processing is based on consent;
- object to or opt out of direct marketing;
- complain about our handling of your personal information.
Under the Privacy Act, APP entities must provide access and correction mechanisms and explain how individuals can make requests. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))
13. Access and correction requests
You may request access to the personal information we hold about you by contacting our Privacy Officer using the details provided in this Privacy Policy.
To protect your privacy, we may ask you to verify your identity before responding to your request. We will respond within a reasonable time and, where required by law, we will provide access or explain why access is refused. If information is inaccurate, out of date, incomplete, irrelevant, or misleading, you may ask us to correct it.
14. Direct marketing
We may send you promotional emails, SMS messages, push notifications, or other communications about bonuses, products, features, and offers, where permitted by law.
You can opt out of marketing at any time by using the unsubscribe mechanism in the message or by contacting us directly. We will still send non-marketing service messages, such as account notices, verification messages, security alerts, and legal notices.
15. Responsible gambling and self-exclusion
Where applicable, we may collect and use information necessary to support responsible gambling tools, account limits, cooling-off periods, suspension requests, and self-exclusion requests. We may also use information to help identify risky or harmful gambling patterns, comply with legal obligations, and promote safer use of the Services.
In Australia, ACMA notes that the Interactive Gambling Act 2001 regulates certain online gambling services and that banned services must not be offered to people in Australia. ([acma.gov.au](https://www.acma.gov.au/interactivegambling?utm_source=openai))
16. Children and minors
Our Services are intended only for adults who are legally permitted to use them. We do not knowingly collect personal information from persons under the legal age for gambling in their jurisdiction.
If we become aware that a minor has provided us with personal information, we will take reasonable steps to delete it or to close the relevant account, subject to legal obligations.
17. Third-party websites and services
Our Services may contain features or references that interact with third-party services, such as payment providers, identity verification services, or social media tools. We are not responsible for the privacy practices of third parties. Their handling of personal information is governed by their own policies and terms.
This Privacy Policy does not apply to third-party services unless explicitly stated otherwise.
18. Complaints
If you believe we have mishandled your personal information, you may contact our Privacy Officer with the details of your concern. Please include:
- your full name;
- your account details or registered email address;
- a description of the issue;
- any relevant dates or supporting information;
- what outcome you are seeking.
We will investigate your complaint and respond within a reasonable time, usually within 30 days where practicable. OAIC guidance states that an APP privacy policy may describe the complaint process, including internal complaint handling and, after that, escalation to external avenues such as the OAIC where available. ([oaic.gov.au](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines/chapter-1-app-1-open-and-transparent-management-of-personal-information?utm_source=openai))
Privacy Officer contact: privacy@jokaviproom.com
Postal address: [Insert your real registered postal address]
19. If you are not satisfied with our response
If you are not satisfied with our response, you may have the right to refer your complaint to the relevant external privacy regulator or other competent authority, depending on your location and the circumstances of the complaint. In Australia, this may include the Office of the Australian Information Commissioner (OAIC).
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will update the “Last updated” date at the top of this page.
If we make material changes, we may provide additional notice on the website, by email, or through the Services.
21. Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer: [Insert name]
Email: privacy@jokaviproom.com
Support: support@jokaviproom.com
Phone: [Insert your real Australian contact number]
Address: [Insert your real registered business address]
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
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