Responsible Gambling

Last updated: 26 October 2026

Jokaviproom is committed to promoting responsible gambling and helping customers enjoy gaming as entertainment, not as a way to make money or solve financial problems. Gambling should always be a conscious, controlled, and enjoyable form of leisure. If gambling stops being fun, or if it begins to affect your finances, health, relationships, work, or wellbeing, we encourage you to take action immediately.

Our commitment

We aim to provide a safer gambling environment for players in Australia by encouraging informed choices, early awareness of gambling-related harm, and access to support. We expect all customers to gamble responsibly and to use the tools and support options available when needed.

We do not encourage gambling by anyone who is underage, intoxicated, in distress, or unable to make informed decisions. Gambling must never be treated as a solution to debt, loneliness, stress, boredom, or emotional difficulties.

Understanding gambling risk

Every form of gambling involves risk. There is no guaranteed way to win, and losses are part of gambling. A responsible player understands the odds, sets limits in advance, and accepts that gambling outcomes are random.

Warning signs that gambling may be becoming a problem can include:

• spending more time or money gambling than intended
• chasing losses or trying to win back money
• gambling with money needed for bills, rent, food, or essentials
• hiding gambling activity from family or friends
• feeling anxious, guilty, depressed, or irritable because of gambling
• neglecting work, study, family, or social responsibilities
• borrowing money, selling items, or using credit to gamble
• finding it difficult to stop even after deciding to do so

If any of these apply to you, or to someone close to you, seeking support early can make a real difference.

Practical responsible gambling tips

To help keep gambling under control, we recommend the following:

• Set a strict budget before you play and never exceed it.
• Decide in advance how long you will gamble.
• Only gamble with money you can afford to lose.
• Never gamble to recover previous losses.
• Avoid gambling when stressed, upset, tired, or under the influence of alcohol or drugs.
• Take regular breaks and stop when the fun ends.
• Do not borrow money, use credit, or sell belongings to gamble.
• Keep gambling separate from essential household finances.
• Balance gambling with other hobbies, exercise, and social activities.

Self-control tools

If you feel your gambling is becoming difficult to manage, use the following tools and strategies:

• Set deposit, loss, and wager limits where available.
• Use time reminders and session limits.
• Take a cooling-off break or temporarily stop play.
• Self-exclude from gambling services if you need a longer pause.
• Ask a trusted friend or family member to help you stay accountable.
• Review your spending regularly and keep track of all gambling activity.

Self-exclusion

If you are concerned about your gambling, self-exclusion is one of the most effective steps you can take. Self-exclusion allows you to restrict access to gambling services for a chosen period. If you believe you need help stopping, we strongly encourage you to use self-exclusion and contact a professional support service as soon as possible.

Support for family and friends

Gambling harm affects more than the person who gambles. Family members, partners, and friends may also experience stress, financial strain, anxiety, and relationship difficulties. If you are worried about someone else’s gambling, encourage open and non-judgmental conversation, avoid blame, and suggest professional support.

For many people, family and friends are an important first step toward getting help. You do not need to wait until the situation becomes severe.

Support services in Australia

If you or someone you know needs help, the following support services are available in Australia:

• Gambling Helpline / Gambling Help Online: 1800 858 858, free, confidential, 24/7 support across Australia.
• Lifeline: 13 11 14, crisis support available 24/7.
• National Debt Helpline: 1800 007 007, free financial counselling support.
• Medicare Mental Health: 1800 595 212, for help connecting with mental health services.
• 13YARN: 13 92 76, 24/7 crisis support for Aboriginal and Torres Strait Islander people.
• National Relay Service: available for people with hearing or speech impairment who need access to the Gambling Helpline.

If there is immediate danger or a risk of self-harm, call emergency services immediately.

Legal and financial support

Gambling problems can sometimes lead to debt, legal issues, or serious financial stress. If you need advice, contact a qualified financial counsellor or legal support service in your state or territory. Early support can help prevent problems from becoming worse.

Protecting children and vulnerable people

We strongly support keeping gambling away from minors and vulnerable individuals. Adults should ensure that children do not have access to gambling accounts, payment methods, or promotional content. Parents and guardians should supervise online activity and talk openly about the risks of gambling.

Our reminders to players

Please remember:

• Gambling is for entertainment only.
• There is no guaranteed winning strategy.
• Losses are possible and should be expected.
• Never gamble with money you cannot afford to lose.
• If gambling is no longer fun, stop and seek support.

When to seek help

You should seek help immediately if gambling is causing any of the following:

• money problems
• arguments or relationship breakdown
• stress, anxiety, or depression
• loss of control over spending or play time
• difficulty sleeping or concentrating
• thoughts of self-harm or suicide

Getting help early is a sign of strength, not weakness.

Our responsible gambling message

At Jokaviproom, we support responsible gambling and encourage all customers in Australia to play safely, set limits, and seek help if gambling becomes a concern. If you need assistance, please use the support services listed above and take immediate steps to protect yourself and those around you.